Information we collect
When you contact BattleBox, we receive the name, email address, message, and any optional mobile number you submit. If you request text updates, we also keep the consent choice, the wording and policy version shown, submission time, source page, and a submission identifier.
When you submit a review, we collect your display name, email address, product, rating, and review content. Approved reviews display the chosen name, rating, content, and submission date; your email is not included in the public review.
When checkout is available, Shopify and its payment providers handle the checkout and payment process. We receive the order and customer information needed to fulfill and support a purchase, such as products, customization choices, contact details, delivery address, and order status. Do not put card numbers or other sensitive financial information in our contact form.
How we use information
We use information to answer inquiries, manage customer support, process and fulfill orders when available, maintain consent records, publish authorized reviews, prevent misuse, and meet applicable recordkeeping duties. Optional text updates are limited to the purpose you authorize. Sending an inquiry or review does not subscribe you to marketing.
Service providers
We use HighLevel (also known as GoHighLevel or LeadConnector) to receive and manage customer inquiries and support communications. Our website hosting and database providers process the information needed to operate the site. Shopify, payment providers, and delivery providers process relevant information when checkout and fulfillment are used.
These providers receive information for the service they perform for BattleBox, such as handling an inquiry, storing a consent record, processing an order, or delivering a message. We may disclose information when legally required or reasonably necessary to protect customers, investigate misuse, or exercise legal rights.
Mobile information & text consent
We do not sell, rent, or provide mobile numbers to third parties or affiliates for their marketing or promotional use. Text-message opt-in records and consent are not shared for independent use by other businesses.
Service providers supporting BattleBox, such as customer support and messaging delivery providers, may process only the information needed to perform those services for us. They do not receive permission to use your mobile information or consent for their own marketing. Other information-sharing purposes described in this policy do not authorize sharing text-message opt-in data or consent.
You may request non-marketing customer support, order status, and shipping or delivery texts by selecting the separate optional consent box. Leaving it unchecked does not prevent you from contacting us or purchasing. Reply STOP to end texts or HELP for assistance. Read the text message terms for program details.
Cookies, local storage & technical information
Your cart and product selections are saved in your browser’s local storage so they can remain available when you return on that device. Clearing site data may remove those selections. A locally saved cart does not place an order or, by itself, identify you to us.
Hosting and checkout services may use cookies or similar technology for security, authentication, and transaction functionality. Technical records may include browser and device details, request times, and network information used to operate and protect those services. You can manage cookies and site data in your browser; some functions may be affected.
Retention & security
We retain information as needed for customer support, order records, consent and opt-out evidence, security, and applicable legal obligations. Retention depends on the purpose and the record. We take reasonable steps to protect information, but no online transmission or storage system can be guaranteed completely secure.
Your choices
Contact us to request access to, correction of, or deletion of your personal information. We may need to verify that the request is yours. Some records may need to be retained for legal obligations, transaction records, or to honor an opt-out.
You can stop marketing emails through their unsubscribe link and stop texts by replying STOP. These are separate choices. A request for customer support does not automatically restore a previous marketing or SMS subscription.
Children & external websites
This website is intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted personal information so we can review and remove it as appropriate.
External websites and providers have their own privacy notices. Review those notices when following a link or using another service.
Policy updates
Changes will appear on this page with a revised effective date. A policy update does not create new permission to send marketing or text messages.
Contact us
For questions about these policies or your information, email info@battleboxammo.com or use our contact form.